--:-- in India
Healthcare & Patient Care

Banana Health

Automating Patient Onboarding, Appointment Triage & Reminders with Swarvo AI

The Challenge

Banana Health faced high inbound call volumes for appointment scheduling, patient pre-screening, and prescription follow-ups. Administrative staff were overwhelmed with manual phone coordination, leading to long call queues, patient dissatisfaction, and an unsustainable 35% appointment no-show rate.

The Solution

Swarvo AI deployed a HIPAA-compliant, bilingual voice and chat assistant integrated directly into Banana Health's EHR system. The AI voice agent handles incoming patient calls for appointment booking, conducts pre-visit symptom screening, and automatically dispatches automated appointment & prescription reminders via WhatsApp and SMS.

Key Outcomes & capabilities

Automated Scheduling

Sync patient slots directly with EHR calendars via 24/7 conversational voice agents.

Symptom Pre-Screening

Gather essential patient health intake & triage details prior to clinical consultations.

Automated Care Alerts

Send automated SMS & WhatsApp reminders for prescription refills and follow-up appointments.

Showcase Walkthrough
Banana Health

Watch Swarvo AI in action automating front-line customer workloads.

82%Inquiries Automated Without Staff
< 15sAverage Patient Connect Time
42%Reduction in Appointment No-shows
3.8xFaster Patient Care Response

Plans & Calculator

🌐 Global Market (INR ₹)

Predictable billing. Scaled to your workload.

Pay only for active conversation minutes. Compare costs against traditional options and choose a tailored plan.

Cost comparison calculator

You save
₹22,500
per month25% cheaper
Monthly minutes
10,000min
1K25K50K75K100K
Swarvo AI
₹67,500/mo

6.75/min

Human / BPO
₹90,000/mo

9.00/min · Salary, overheads & infra

No commitment · Cancel anytime

Starter

Great for small businesses and startups looking to get started with AI

₹3,625/month
500 minutes/month included
Standard voice models
Basic dashboard analytics

Starter includes:

  • Unlimited concurrent calls
  • Custom system prompts & rules
  • Inbound & Outbound support
  • 14-day call history retention
  • Standard email support
Most Popular

Business

Best value for growing businesses that need more advanced features

₹33,750/month
5,000 minutes/month included
Ultra-low latency models
Advanced CRM integrations

Everything in Starter, plus:

  • Advanced Hubspot/Salesforce sync
  • Live call handoff to humans
  • Custom voice cloning (1 voice)
  • 90-day call history retention
  • Priority Slack & email support

Enterprise

Advanced plan with enhanced security and custom tailored pricing for scale

Custom Pricing
Custom volume-based minutes
Dedicated hosting option
Custom API & Webhooks

Everything in Business, plus:

  • Custom SLA commitments
  • Custom fine-tuned voice models
  • Dedicated account manager
  • Unlimited history retention
  • 24/7 Phone & Slack support
Enterprise Custom Plan

Enterprise

Custom volume-based pricing for enterprise-scale workloads

Custom/month
5,000+ minutes/month
Dedicated GCP private hosting
Custom API & Webhooks
Volume Rate₹5.50/ min

Starting rate for 5,000+ mins/month

Goes as low as ₹4.00 for 50k+ minutes

Everything in Business, plus:

  • Custom SLA commitments (99.9%)
  • Dedicated account manager
  • Custom fine-tuned voice models
  • Unlimited call history retention

24/7 Phone & Slack support

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